Customer Complaint Procedure

At Tollon we aim to provide outstanding service at all levels, however we recognise that from time to time issues may arise and the manner in which they are handled may not be to your satisfaction.

How do I make a complaint?

If you are unhappy and feel that you have not received a satisfactory response from our Support team, you may send your complaint to:

The General Manager
Tollon Limited
PO Box 400
Chichester
West Sussex
PO20 7YE

Alternatively you can email us at complaints@tollon.net

Please ensure you include your account number, the name of the affected service and any relevant support issue numbers.

On receipt of your complaint our General Manager will thoroughly investigate any issues raised and propose a course of action for resolution.

You should expect to receive a response within 14 days of us receiving your complaint.

What if I am still not satisfied?

If you are not satisfied and wish to escalate the matter further you should now write about your complaint to:

The Directors
Tollon Limited
PO Box 400
Chichester
West Sussex
PO20 7YE

Alternatively you can email the Directors at complaint-escalation@tollon.net 

Please ensure you include your account number, the name of the affected service and any relevant support issue numbers.

On receipt of your complaint one of our Directors will thoroughly investigate any issues raised and propose a course of action for resolution.

You should expect to receive a response from a Director within seven working days.